Contact Us
This page explains how to contact Best Online Casinos, what we can help with, and where to go when your question belongs with a casino, a state regulator or a support organization. We publish research-based reviews and guides on US online casinos. We are not a casino, and we don't run player accounts.
No contact form or email address was supplied for this page, so we haven't listed one here. Please use the contact option in the site menu or footer if one is shown. We won't invent an address or a response time.
What you can contact us about
We are glad to hear from readers about the content itself. Useful messages include:
- Corrections: a bonus figure, payment method or rule on one of our pages looks out of date or wrong.
- Missing information: a term, such as a wagering requirement, a cashout limit or an expiry date, that our guides should explain better.
- Accessibility or usability problems on the site.
- Partnership or editorial questions, including how listings are chosen.
- Privacy or terms questions, which are also covered in our Terms and Conditions.
What we can't help with
We can't see or change anything inside a casino account. If your question is one of the following, contact the casino directly first.
| Your issue | Where to start |
|---|---|
| Delayed or pending withdrawal | The casino's support team, using the account's own messaging or live chat. Keep screenshots and dates. |
| Identity or source-of-funds verification requests | The casino's support team. Ask which documents are needed and why. |
| Bonus terms dispute | The casino's published bonus terms and support, then its complaints procedure. |
| Unresolved complaint with a state-licensed operator | The gambling regulator in the state that licenses the casino. Each state has its own process. |
| Gambling is causing you harm | See our Responsible Gambling page. In the US, the National Problem Gambling Helpline is 1-800-GAMBLER. |
Before you write to us
- Note the page and the section you are asking about.
- Tell us which state you are in if your question concerns availability, since legal online casino access varies by state.
- Include the detail you think is wrong and, where possible, a link to the casino's own terms showing it.
- Leave out passwords, full card numbers and identity documents. We never need them.
How we handle corrections
Bonus offers and terms change often, so we treat reader reports seriously. We check the casino's current published terms and update the page if the report holds up. Advertised offers, such as the welcome bonuses shown in our ranked listings, are casino marketing. Conditions like wagering, maximum bets, expiry dates and eligible states apply and should be confirmed on the casino's site. Our facts on this page were last checked on Sep 30, 2026.
Independence and commercial links
We may earn a commission if you sign up with a casino through some links on this site. Commission does not buy a higher position or a better rating. If you think a listing reads like an advert, tell us. You can read more about who we are on our About Us page.
Who this site is for
Our content is for adults aged 21 and over. Online casino gambling is legal only in some US states and is regulated at state level, so being able to open an account does not always mean an operator is authorized in your state. Check your state regulator's list of licensed operators before you deposit. Gambling involves risk, and no casino can guarantee winnings or withdrawals.